Digital innovation in Yogyakarta City: Between Jogja smart service and youth participation opportunities

Abstract

Jogja Smart Service (JSS) is a digital innovation by the Yogyakarta City Government that aims to provide integrated public services in a single application. The purpose of this study is to analyze the implementation of JSS as a digital innovation in public services in Yogyakarta City, particularly in opening up participation opportunities for young people. This study uses a qualitative descriptive approach to deeply understand the implementation of the JSS digital innovation and youth involvement in its use. Data collection techniques were conducted through desk research, analysis of official government documents, and a review of scientific literature and online news related to JSS policies. Although JSS has experienced significant technological progress and plays a role in facilitating access to public services, the elderly group, which comprises approximately 15% of the Yogyakarta City population, still faces significant challenges in its use. Some vulnerable communities still experience various obstacles in utilizing it. Low levels of digital literacy are a major factor that makes it difficult for them to operate the application independently. Furthermore, the interface design that is not fully user-friendly for elderly users further limits their ability to access digital services effectively. The results of this study indicate the need for youth participation in resolving this problem. Sahabat Jogja Smart Service (SAJOSS) is expected to be a solution to make it easier for the people of Yogyakarta City, especially the elderly, to access public services such as complaints, population administration, health and social services in the JSS digital innovation.)