The relationship between nurses' caring behavior and the level of patient family satisfaction in the intensive care unit of PKU Muhammadiyah Hospital, Yogyakarta
Keywords:
caring, nurse, patient family satisfactionAbstract
This study aimed to determine the relationship between nurses’ caring behavior and the level of patient family satisfaction in the Intensive Care Unit (ICU) of PKU Muhammadiyah Hospital Yogyakarta, specifically to identify nurses’ caring behaviors and the satisfaction levels of patients’ families. This quantitative study used a cross-sectional design with a population of 24 families of ICU patients selected through accidental sampling. The independent variable was nurses’ caring behavior, while the dependent variable was patient family satisfaction. Data were collected using the Caring Behavior Inventory (CBI) and the Patient Satisfaction Questionnaire (PSQ), and analyzed using the Spearman rank test. The results showed that most nurses (75%) demonstrated positive caring behaviors, and 75% of patient families reported good satisfaction levels. The Spearman rank test revealed a p-value of 0.03 (<0.05), indicating a significant relationship between nurses’ caring behavior and patient family satisfaction, with a correlation coefficient (r = 0.424) showing a moderate positive relationship. This means that the more positive the nurses’ caring behavior, the higher the satisfaction of the patients’ families. In conclusion, there is a significant positive relationship between nurse caring behavior and patient family satisfaction in the ICU of PKU Muhammadiyah Hospital Yogyakarta. It is recommended that the ICU continues to improve professional nursing services by consistently implementing caring behavior principles. Strengthening caring attitudes among nurses can enhance family satisfaction, leading to better service quality and ensuring patient-centered care standards.
References
Abdul, Saleh, A., C Sjattar, E. L. (2013). Hubungan Perilaku Caring Perawat dengan Tingkat Pasien Rawat Inap Rumah Sakit. Jurnal Keperawatan Indonesia.
Adhari, I. Z. (2019). Kepuasan Pelanggan & Pencapaian Brand Trust. cv.Penerbit Qiara Media. https://desktopdownload.mendeley.com/download/apt/pool/main/m/mendeleydesktop/mendel eydesktop_1.19.5-stable_amd64.deb
Edyana, A. (2019). Kerangka teori, kerangka konsep, hipotesis, dan definisi operasional. Domain Afektif Depkes RI Cartono Dan Utari & Sundeen, I, 1–12.
Erita. (2021). Modul Bahan Ajar Caring. Modul Bahan Ajar Caring, 54. http://repository.uki.ac.id/5942/1/ModulBahanAjarCaring.pdf
Fitriani, Y. D., Aklima, C Jufrizal. (2022). Gambaran Perilaku Caring Perawat Di Ruang Intensive Care Description of Nurses Caring Behavior in the Intensive Care Unit. Gambaran Perilaku Caring Perawat Di Ruang Intensive Care, VI(3), 43–47.
Frida, E. M., Tampubolon, P. L., C Sinaga, L. A. (2020). Gambaran Kepuasan Keluarga Pasien Tentang Mutu Pelayanan Keperawatan di Ruang ICU RSIA Stella Maris Medan. Jurnal Darma Agung Husada, 1, 7–13. https://scholar.google.com/scholar?cluster=9019575698412121655Chl=enCoi=s cholarr
Hasanah, N., Diel, M. M., C Mukhaira, I. (2024). Hubungan Mutu Pelayanan Keperawatan Dengan Tingkat Kepuasan Keluarga Di Ruang Icu. 13(1), 1–11. https://doi.org/10.37048/kesehatan.v13i1.268
Hasbi, Wiyadi, C Amiruddin. (2023). Hubungan Kualitas Pelayanan Perawatan Dengan Tingkat Kepuasan Keluarga Pasien di Ruang Inteansive Care Unit (ICU) RSD dr. H. Soemarno Sosroatmodjo Tanjung Selor Tahun 2023. SAINTEKES: Jurnal Sains, Teknologi Dan Kesehatan, 2(2), 249–256. https://doi.org/10.55681/saintekes.v2i2.80
Jakimowicz. (2015). Analisis konsep keperawatan yang berpusat pada pasien di unit perawatan intensif. https://onlinelibrary.wiley.com/doi/pdf/10.1111/jan.12644
Jevons, C Ewens. (2010). Pemantauan Pasien Kritis.
Kemenkes, R. I. (2020). Permenkes No 3 Tahun 2020 Tentang Klasifikasi dan Perizinan Rumah Sakit. Tentang Klasifikasi Dan Perizinan Rumah Sakit, ue 3, 1–80. http://bppsdmk.kemkes.go.id/web/filesa/peraturan/119.pdf
Nursalam. (2016). Metodologi Penelitian Ilmu Keperawatan (5th ed.) Salemba Medika.
Paramansyah, A. (2020). Manajemen Pendidikan dalam Menghadapi Era Digital (Pertama). https://books.google.co.id/books?id=2g78DwAAQBAJClpg=PR3Cots=gGaZgiVIZF Cdq=Pendidikan berperan penting bagi seseorang dalam memperoleh informasi dan wawasan. Individu yang memiliki pendidikan lebih tinggi akan berfikir lebih kritis dan rasional terhadap layanan yang di terima. Maka semakin tinggi pendidikan seseorang maka semakin baik pola pikirnya. dari kutipan buku siapaClrChl=idCpg=PR2#v=onepageCqCf=false
Patodo, et al. (2020). Hubungan antara persepsi mutu layanan dengan kepuasan pasien rawat inap.
Potter, et al. (2019). Fundamentals of Nursing Vol 1- Sth Indonesian edition: Fundamentals of Nursing Vol 1- Sth Indonesian edition. Elsevier (Singapore) Pte Limited. https://books.google.co.id/books?id=u-z3DwAAQBAJ
Purwanto, F. (2023). Hubungan Perilaku Caring Perawat Dengan Tingkat Kepuasan Keluarga Pasien ICU di Rumah Sakit Graha Husada Singgahan Tuban Tahun 2023. AT-TAWASSUTH: Jurnal Ekonomi Islam, VIII(I), 1–19.
Romatulloh, C Haryani. (2018). dengan Perilaku Caring Perawat dalam Merawat Pasien Kritis. 5(3), 129–134.
Rustini, S. A. dkk. (2023). Layanan Keperawatan Intensif (P. I. Daryaswanti (ed.); Cetakan Pe). PT. Sonpedia Publishing Indonesia. http://repository.stikeshangtuah- sby.ac.id/1556/1/LAYANAN KEPERAWATAN INTENSIF ISBN 978-623-8345-38-0 AGUSTUS 2023 C159_SONPEDIA.pdf
Siyoto, C Sandu. (2015). Dasar Metodologi Penelitian. Yogyakarta:Literasi Media Publishing.
Susanto, W., Tondok, S., Agustina, A., C Sutomo, S. (2023). Buku Keperawatan Dasar.
In Andrew’s Disease of the Skin Clinical Dermatology.
Ulfa, L. (2024). Hubungan Perilaku Caring Perawat Dengan Kepuasan Pasien di Ruang Perawatan Intensive. Jurnal Kesehatan Samodra Ilmu, 11(1), 57–66. https://doi.org/10.55426/jksi.v11i1.15
Widyaningsih, W. (2018). Modul 001: Pelayanan Resep. Kementerian Pendidikan dan Kebudayaan Kementerian Riset, Teknologi dan Pendidikan Tinggi.
Yuliana. (2019). Hubungan Perilaku Caring Perawat Dengan Kepuasan Keluarga Pasien di Ruang ICU RSUD Merauke Tahun 201S.
